Technical Support
Engineering consultation, commissioning and troubleshooting.
The engineers who designed the converter are the engineers who answer your question. There is no tier-one script here.
What We Support
| Service | Detail |
|---|---|
| Engineering consultation | Product selection, topology choice and sizing for your application and grid code |
| System design | Single-line diagrams, cabin layout, protection scheme, communication architecture |
| Grid compliance review | Local grid connection standards, certification requirements, test planning |
| Factory acceptance testing | Witness FAT before shipment |
| On-site commissioning | Installation support, commissioning, grid-connection testing, handover |
| Troubleshooting | Remote diagnostics and on-site intervention |
| Training | Operator and maintenance team training |
How to Reach Us
Phone: 010-58937318
Email: jane.yue@soaring.com.cn
Form: /contact/ — include product type, power/capacity, application, grid country and timeline for the fastest useful reply.
Response time: within 24 hours for qualified inquiries.
Before You Contact Us
Having these ready gets you a useful answer instead of a follow-up question:
- Product model and serial number (for existing installations)
- Application scenario — grid-side, generation-side, microgrid, battery testing
- Power and capacity
- Grid connection country and applicable standard
- Project stage and timeline
Ready to Start Your Next
Energy Storage Project?
Whether it's a 1GW utility station or a precision battery test lab — our engineering team is ready.